FSM Expert – Developer-Focused

We are looking for an experienced Field Service Management (FSM) Expert with a strong technical and development background to join our client’s team in the telecommunications domain. This role involves designing, developing, and integrating FSM solutions to support large-scale Telco operations.
 

Responsibilities:

• Lead FSM solution design and implementation with a focus on technical integrations and scalability.

• Develop custom modules, scripts, and backend logic to meet complex business needs.

• Integrate FSM systems with ERP, CRM, and other enterprise platforms via APIs and middleware.

• Collaborate with business analysts and architects to translate requirements into technical deliverables.

• Troubleshoot and optimize existing FSM functionalities and integrations.

• Support testing, deployment, and continuous improvement of FSM-related applications.

Requirements:

• Proven hands-on experience with FSM platforms (e.g., Salesforce FSM, ServiceNow FSM, IFS, Oracle, or equivalent).

• Solid understanding of Telco operations — scheduling, dispatch, workforce optimization, asset management, etc.

• Strong programming and integration skills (e.g., JavaScript, Python, REST/SOAP APIs, SQL).

• Experience with custom workflows, automation, and system extensions.

• Familiarity with cloud-based environments (AWS, Azure, or GCP).

• Excellent problem-solving, communication, and teamwork skills.

• English fluency is required.

Will be  a plus:

• Prior experience with Telco BSS/OSS systems.

• FSM vendor certifications or training credentials.

• Background in microservices or enterprise integrations.

We offer:

• Long-term employment with competitive compensation, based on experience

• Possibility to work remotely

• An open, transparent and fun work culture

• Multi-national team and collaborative work environment

• Continuous knowledge sharing with engaged co-workers

• Career and professional growth opportunities