Customer Support Specialist

Our client is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

Founded in 2014, our client is a fast-growing SaaS company headquartered in Austin, Texas, with additional offices in Israel. With around 200-250 employees worldwide, they help companies streamline their revenue operations through a unified, low-code all-in-one Revenue Platform that includes CPQ (Configure-Price-Quote), CLM (Contract Lifecycle Management), DealRoom (digital sales rooms), and Subscription Billing. 

With an amazing customer-oriented approach and sharp minds, the Support team helps  customers with their technical problems and finds the right solution for them.

We are seeking a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

Key Responsibilities:

• Provide fast, professional, and personal support to our customers worldwide.

• Work on a ticket system and communicate with the customers via emails, phone calls, and video calls.

• Provide application support on our platform, mainly on configurations and integrations with other CRM platforms.

• Do troubleshooting and ensure each ticket has been solved.

• Make the customer satisfied with the solution and support provided.

Requirements:

• Have previous experience as a Support Specialist in Saas B2B companies.

• Have proven experience with CRM integrations and implementation.

• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)

• Have excellent communication skills and a customer-oriented approach.

• Be bold, ambitious, and make things done.

• Think out of the box and lead a surprising problem-solving approach.

• Have prior experience with SQL queries.

• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems).

• Be a great team player!

• Be Fluent in English (both written and verbal).

• Based in the EU (must).

• Willingness to work with EST time zone (which means 14:00 – 23:00 CET).

We offer:

• Long-term employment with competitive compensation, based on experience.

• Possibility to work remotely.

• An open, transparent and fun work culture.

• Multi-national team and collaborative work environment.

• Continuous knowledge sharing with engaged co-workers.

• Career and professional growth opportunities.