FSM Expert (Low-Code Configuration & Workflow Optimization)

3+ years of experience

Europe

Remote, Full-time

About the Company
Our client is a European business transformation consultancy and a trusted ServiceNow Implementation and reseller partner.

They enable businesses to leverage the power of the platform to connect their Lead-to-Cash-to-Service processes in a single workflow.

Using ServiceNow’s intelligent platform they connect the front, middle and back office in a single workflow.

Having decades of experience in the Communications & Service Provider industry, across BSS & OSS applications and processes, they create tailored operations that drive innovation.

About the Role

We are looking for an experienced Field Service Management (FSM) Expert specializing in low-code configuration, workflows, and optimization.

The ideal candidate will have a solid understanding of FSM principles and experience in configuring systems to support Telco operations efficiently.

Responsibilities:

Configure and maintain FSM workflows, business rules, and user interfaces.
Streamline field service processes using low-code/no-code tools and platform features.
Analyze business requirements and translate them into functional configurations.
Collaborate with cross-functional teams to ensure FSM solutions align with operational goals.
Perform testing, troubleshooting, and optimization of existing FSM configurations.
Support deployment, training, and documentation activities.

Requirements:

Proven experience with FSM platforms (e.g., Salesforce FSM, ServiceNow FSM, IFS, Oracle, or similar).
Hands-on expertise in low-code/no-code configuration – workflows, forms, dashboards, and automation rules.
Good understanding of Telco field operations and workforce processes.
Strong analytical and problem-solving abilities.
Ability to collaborate effectively with business and technical teams.
English fluency is required.