Senior Technical Support Engineer (PostgreSQL)

5+ Years of experience

Europe

Fulltime, remote

Job Summary

We are seeking an experienced Support Engineer to join our client’s global, fully remote Support Services team. In this role, you will take ownership of maintaining and managing PostgreSQL databases while working closely with clients to deliver high-quality technical guidance, troubleshooting, and solutions aligned with best practices.

Responsibilities

Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all the company's product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues.
Create reproducible test cases, file development requests, and offer patches when possible.
Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
Serve as the primary point of contact to premium customers on priority engagements.
Document solutions, procedures, and standards for customers as well as for internal use.

Requirements:

5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
Bachelor's degree in Computer Science or equivalent knowledge
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
Outstanding English communication skills (both written and verbal)
Strong problem-solving skills for abstract and complex issues
Quick-thinking, able to work well under pressure
Adept at documenting efforts, actions, and results
Experience liaising with Engineering teams